Frequently Asked Questions
Do I need my doctor to refer me to your office?
No, we take "self referrals", you may call to make an appointment. We will
ask you what insurance you have so we may verify if your insurance requires
a referral. We will ask you to provide clinical documentation so our physicians
can review your records prior to scheduling an appointment.
Should I see you prior to having an operation on my back?
Yes. In some instances surgery can be avoided by interventions we can provide
or we can perform diagnostic procedures that better clarify the type of
surgery you will need.
Can the therapies you offer take the place of surgery?
Depending on your diagnosis, we may be able to tailor a treatment plan
that corrects your problem without the need for surgical intervention.
Do I have to be a patient with your practice to take advantage of the massage
and acupuncture therapies?
No, you may call our office to schedule a massage or acupuncture session
without having to have been seen by one of our physicians.
I have already had surgery, but I still have pain. Can you help me?
Yes. Many of the techniques we offer are potentially helpful for people
who have had surgery.
If I am seen here, can I still see my referring doctor?
Yes. We will work with your primary care doctor or surgeon to help you
with your pain syndrome.
How do I know that New York Spine and Wellness Center received my refill
request from the patient portal?
Once you select the medication that you need a refill for, you will receive
a Pop Up response stating that your request was sent to your Provider.
How do I know that my refill request has been processed through the patient portal?
Once your request has been processed at our office (this may take up to
72 business hours) we will send a reply back to your Follow My Health
“In Box” stating the action that was taken on the request
(example: your refill request is being processed and will be mailed to
your pharmacy or your refill request is being processed and will be e-scribed
to your pharmacy). Within 3 business days we will send a message to your
"Follow My Health" inbox when your prescription is sent to your pharmacy.
IMPORTANT: If you have not received a message back from us within 3 business days
please contact us.
Why do I need to request my medication refill 7-10 business days in advance?
This time frame allows us time to address the request, verify that it is
due, check ISTOP, process the request for the provider authorization,
ready the script and mail it to your pharmacy. The in house process can
take up to three days and the postal mailing can take up to 5 days. We
ask for this time so that we can ensure your refill script request arrives
at the pharmacy when you need it.