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How to Create My NY Personal Account

An account on the website is required to complete the certified patient or designated caregiver registration process for the medical marijuana program.

To get an account, follow these instructions:

  1. Visit and click the “Don’t have an Account?” button. instruction
  2. Click the “Personal” button. instruction
  3. Click the “Sign Up for a Personal ID” button. instruction
  4. Complete the required fields. Check “I’m not a robot” and complete the pop-up and click “Verify. You may select the “Check” box to the right of Preferred Username before creating an account to confirm the username you selected is available. instruction
  5. Click the “Create Account” button. If you receive a message on the next screen indicating “You might already have a ID!” this means you have used this same email address for a previous registration. If you are sure you entered your email address correctly, you may select “Continue.”
  6. Verify that the information you entered is accurate. If it is accurate, click the “Continue” button. If it is NOT accurate, click the “Back” button to go back and enter the correct information.
  7. Click the “Finish” button. A confirmation will be sent to the email address you entered.
  8. When you receive the confirmation email, click on the link to activate your account, or copy and paste the link into your web browser.
  9. You will be taken to the ID Activation page. Select your 3 secret questions and enter the answers. You will need to remember the answers to these questions if you ever forgot your password. When you have completed all 3 questions and answers, click the “Continue” button. instruction
  10. You should receive a confirmation message when your secret questions and answers are successfully saved. Click the “Continue” button.
  11. Enter your password for your account and click the “Set Password” button.
  12. You will receive a confirmation message that your new password has been set. Click the “Continue” button.
  13. Your required registration is now complete; however, the site has additional information if you are interested.
  14. You will receive a confirmation message that your ID has been activated.

For questions or help please contact the Help Desk at 1-800-697-1323.

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